%0 Journal Article %A Sharma, Sapana %A Kumar, Rakesh %A Ammar, Sherif Ibrahim %T Transient and steady-state analysis of a queuing system having customers’ impatience with threshold %J RAIRO - Operations Research - Recherche Opérationnelle %D 2019 %P 1861-1876 %V 53 %N 5 %I EDP-Sciences %U http://www.numdam.org/articles/10.1051/ro/2018106/ %R 10.1051/ro/2018106 %G en %F RO_2019__53_5_1861_0