TY - JOUR AU - Sudhesh, R. AU - Azhagappan, A. AU - Dharmaraja, S. TI - Transient analysis of M/M/1 queue with working vacation, heterogeneous service and customers’ impatience JO - RAIRO - Operations Research - Recherche Opérationnelle PY - 2017 SP - 591 EP - 606 VL - 51 IS - 3 PB - EDP-Sciences UR - http://www.numdam.org/articles/10.1051/ro/2016046/ DO - 10.1051/ro/2016046 LA - en ID - RO_2017__51_3_591_0 ER -