%0 Journal Article %A Jiang, Tao %A Liu, Liwei %T Analysis of a GI/M/1 queue in a multi-phase service environment with disasters %J RAIRO - Operations Research - Recherche Opérationnelle %D 2017 %P 79-100 %V 51 %N 1 %I EDP-Sciences %U http://www.numdam.org/articles/10.1051/ro/2016005/ %R 10.1051/ro/2016005 %G en %F RO_2017__51_1_79_0