@article{ITA_2012__46_2_203_0,
     author = {Polini, Andrea and Polzonetti, Andrea and Re, Barbara},
     title = {Formal {Methods} to {Improve} {Public} {Administration} {Business} {Processes}},
     journal = {RAIRO - Theoretical Informatics and Applications - Informatique Th\'eorique et Applications},
     pages = {203--229},
     publisher = {EDP-Sciences},
     volume = {46},
     number = {2},
     year = {2012},
     doi = {10.1051/ita/2012002},
     zbl = {1252.68195},
     language = {en},
     url = {http://www.numdam.org/articles/10.1051/ita/2012002/}
}