Aspects of Impatience in a Finite Buffer Queue
RAIRO - Operations Research - Recherche Opérationnelle, Tome 46 (2012) no. 3, pp. 189-209.

In a multi server queuing system, buffer size is often larger than the number of servers. This necessitates queuing and waiting for some customers. Customers become impatient while waiting for service. Additionally, they may also become impatient if service is not offered at the desired rate. This paper analyses a finite buffer multi server queuing system with the additional restriction that customers may balk as well as renege. Closed form expressions of a number of performance measures are presented. A design problem is discussed to demonstrate the results derived.

DOI : 10.1051/ro/2012014
Classification : 60K25, 68M20, 90B22
Mots-clés : balking, finite buffer, impatience, reneging, queuing 
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Pallabi, Medhi; Choudhury, Amit. Aspects of Impatience in a Finite Buffer Queue. RAIRO - Operations Research - Recherche Opérationnelle, Tome 46 (2012) no. 3, pp. 189-209. doi : 10.1051/ro/2012014. http://www.numdam.org/articles/10.1051/ro/2012014/

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